FAQs

1. Are your gemstones natural?

Yes, we use carefully sourced natural gemstones from women mining groups in Kenya. Each gemstone is selected for its beauty, quality, and authenticity.

2. What metals are used in your jewellery?

Our jewellery is crafted using sterling silver thickly plated with 18K gold or rhodium to give it a polished finish.

3. How should I care for my gemstone jewellery?

To maintain its beauty, avoid exposure to harsh chemicals, perfumes, and excessive moisture. Clean gently with a soft cloth and store separately to prevent scratches. See our how to care for your jewellery page 

4. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. See more on our shipping policy

5. How long will my order take to arrive?

Standard orders are typically processed within 1–3 business days. Delivery timelines vary by location selected at checkout. See our shipping policy

6. What is your return policy?

We accept returns within a specified period, see our return policy

7. Are your gemstones ethically sourced?

We are committed to responsible sourcing and work with trusted suppliers who adhere to ethical and sustainable practices.

8. Do you offer gift packaging?

Yes, all jewellery arrives in elegant sustainable gift-ready packaging. Premium gift-wrapping options and cards may also be available upon request.

9. Why should I choose gemstone jewellery over other jewellery?

Gemstone jewellery offers individuality, symbolism, and timeless beauty. Each gemstone carries its own unique story, colour, and meaning, making it a meaningful addition to any collection or a thoughtful gift for loved ones.